Effective Date: 01 October 2024
1. Introduction
These Terms of Service (“Terms”) govern your use of the services provided by Trusted Maintenance LLP (“we,” “us,” “our”). By using our website https://trustedmaintenance.repair or engaging our property maintenance and repair services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
2. Who We Are
- Company Name: Trusted Maintenance LLP
- Contact Email: accounts@trustedmaintenance.repair
- Contact Number: 07535709715 (Mon-Fri, 8:30 am – 7 pm)
- Business Focus: Property maintenance, repairs, refurbishment, and related services.
3. Services Provided
We provide a range of services including, but not limited to:
- General property maintenance.
- Painting and decorating.
- Plumbing, electrical, and repair works.
- Refurbishment and renovation services.
- Building repairs and structural work.
Scope of Work: Specific services will be detailed in a quotation or contract provided to you upon request. All work is carried out by our qualified staff or trusted subcontractors.
4. Quotations & Contracts
A. Quotations
All quotations are provided free of charge and are valid for a period of 30 days. After this period, prices may be subject to change. Any changes in the scope of work may result in adjustments to the quoted price.
B. Contracts
A written contract detailing the agreed-upon services, pricing, timelines, and any other terms will be provided. The contract must be signed and returned before any work commences. By signing the contract, you agree to the scope, terms, and payment schedule outlined.
5. Payment Terms
- Deposits: A non-refundable deposit may be required before starting any work.
- Payment Schedule: Payment terms will be defined in the contract and may include milestone payments.
- Final Payment: The remaining balance is due upon satisfactory completion of the agreed services. We accept payments via direct debit (processed by GoCardless), bank transfer, or other agreed methods.
Late Payments: Failure to make payments within the agreed terms may result in additional charges and/or suspension of services. Interest on overdue payments may be charged at 8% above the Bank of England base rate.
6. Service Delivery & Timelines
We aim to complete all services within the agreed timelines as detailed in your contract. However, delays may occur due to unforeseen circumstances (e.g., weather, material shortages). In such cases, we will notify you promptly and discuss adjustments to the schedule.
7. Customer Obligations
You agree to:
- Provide access to the property for our team to carry out the services.
- Ensure that any required permissions, consents, or licenses for the work have been obtained before the commencement of services.
- Promptly communicate any concerns or changes in requirements during the term of the work.
Failure to meet these obligations may lead to delays or additional charges.
8. Warranties & Guarantees
We offer warranties on specific services, which will be detailed in your contract. Any issues with the workmanship or materials used should be reported within the warranty period for corrective action.
Note: Warranties do not cover general wear and tear, misuse, or damage caused by third parties after completion of our services.
9. Liability & Insurance
A. Limitation of Liability
We are not liable for:
- Loss of use, profits, or business opportunities.
- Indirect or consequential damages.
- Damage caused by your failure to follow our instructions or misuse of services.
B. Insurance
We hold comprehensive public liability insurance to cover any potential damage or injury caused by our services.
10. Termination & Cancellation
A. Cancellation by You
You may cancel the contract before the commencement of services with written notice. However, any deposits paid are non-refundable. If cancellation occurs after services have begun, you may be liable for work completed to date.
B. Termination by Us
We reserve the right to terminate the contract if:
- You breach any of these Terms.
- You fail to make payments within the agreed terms.
- Access to the property is unreasonably denied or conditions are unsafe for our team.
11. Complaints & Disputes
If you have any concerns or complaints regarding our services, please contact us at accounts@trustedmaintenance.repair. We aim to resolve disputes amicably and efficiently. If a resolution cannot be reached, disputes may be settled under UK law.
12. Privacy & Data Protection
We collect and process personal data in accordance with our Privacy Policy, available at https://trustedmaintenance.repair/privacy-policy. By using our services, you consent to our use of your data as described.
13. Use of the Website
By accessing our Site, you agree:
- Not to misuse the Site or its content.
- To use the Site in compliance with applicable laws and regulations.
- To refrain from copying, distributing, or altering any content without permission.
14. Intellectual Property
All content on our Site, including text, graphics, logos, and images, is owned by or licensed to Trusted Maintenance LLP. You are not permitted to use our intellectual property without our written consent.
15. Force Majeure
We are not liable for any failure to perform our obligations under these Terms if such failure is caused by circumstances beyond our reasonable control (e.g., natural disasters, pandemics, government actions).
16. Amendments to Terms
We reserve the right to update these Terms at any time. Any changes will be posted on our Site with the updated “Effective Date.” Continued use of our services constitutes acceptance of the revised Terms.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
For any questions or concerns regarding these Terms or our services, please contact:
- Email: accounts@trustedmaintenance.repair
- Phone: 07535709715 (Mon-Fri, 8:30 am – 7 pm)
By using our services, you agree to these Terms of Service.
