Last Updated: 01 October 2024

1. Introduction

Trusted Maintenance LLP (“we,” “us,” or “our”) is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and share your data when you interact with our website https://trustedmaintenance.repair (the “Site”) or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Company: Trusted Maintenance LLP
Contact Email: accounts@trustedmaintenance.repair
Contact Number: 07535709715 (Mon-Fri, 8:30 am – 7 pm)
Data Protection Manager (DPM): Grace Cassidy

3. Information We Collect

A. Personal Data

We collect information necessary to deliver our property refurbishment and maintenance services, including:

Identity Data: Name, email, and contact details.
Address Data: Location of property for works.
Financial Data: Payment details, including those processed via GoCardless for direct debits.
Communication Data: Any information shared via our “Get a Quote” form, email, or telephone correspondence.

B. Technical Data

When you use our Site, we collect data to enhance your experience:

IP address, browser type, time zone, and access times.
Cookies and similar tracking technologies (refer to our Cookie Policy).

4. How We Use Your Data

We process your data lawfully under UK GDPR and use it for the following purposes:

Service Delivery: To provide painting, decorating, refurbishment, and maintenance services.
Quotes & Inquiries: To respond to your inquiries and provide tailored quotes.
Payments & Invoicing: To process transactions securely via GoCardless or other payment processors.
Marketing: To send service updates or promotional offers, where you have consented.
Compliance: To comply with legal and regulatory obligations.

Lawful Basis: Consent, contract necessity, legal obligations, and legitimate interests (for business improvements and marketing, where not overridden by your rights).

5. Sharing Your Data

Your personal data may be shared with:

Service Providers: Such as GoCardless for secure payment processing.
Subcontractors & Partners: Engaged to perform works as part of your refurbishment project.
Regulatory Authorities: To comply with legal obligations or court orders.

We do not sell or share your personal data for commercial purposes.

6. Data Security

We have implemented strict security protocols to prevent unauthorized access, misuse, or loss of your data, including encryption and access restrictions. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For marketing, we will retain your data until you withdraw consent.

8. Your Rights Under UK GDPR

You have the right to:

Access Your Data: Request a copy of the data we hold.
Rectify Inaccurate Data: Correct any inaccurate or incomplete information.
Erase Your Data: Request deletion of your data under certain circumstances.
Restrict Processing: Limit how we process your data.
Data Portability: Receive a copy of your data in a usable format.
Object to Processing: Object to how we process your data for direct marketing.

To exercise these rights, contact our DPM at accounts@trustedmaintenance.repair.

9. Use of Cookies

Our Site uses cookies for functionality, analytics, and marketing purposes. For more information and how to manage your preferences, please see our Cookie Policy.

10. Payments via GoCardless

We use GoCardless to collect payments via direct debit. Your financial information will be processed securely by GoCardless and is subject to their privacy practices, which can be found at GoCardless Privacy Policy.

11. International Transfers

Where we transfer data outside the UK, we ensure adequate protection in line with UK GDPR, using measures such as Standard Contractual Clauses.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on our Site with the revised “Last Updated” date. Please review this Policy periodically for any updates.

13. Contact Us

For any questions or to exercise your data rights, please contact:

Data Protection Manager: Grace Cassidy
Email: accounts@trustedmaintenance.repair
Phone: 07535709715 (Mon-Fri, 8:30 am – 7 pm)

By using our services, you acknowledge this Privacy Policy and consent to our processing of your data in accordance with it.